The Integrated Water Supply Grievance Call Centre has been established by the TWAD Board to provide citizens with a single, reliable, and easily accessible platform to register all potable water–related complaints. This centre is designed to ensure that every concern regarding water availability, quality, or supply issues is heard promptly and addressed with transparency and accountability round the clock.
ABOUT US
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This call centre is operating under the direct control of the Managing Director, TWAD Board and the Joint Managing Director, TWAD Board.
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For effective coordination, the call centre functions as a mediator between the public and the concerned departments. Every complaint received is categorised, verified, and digitally forwarded to the respective field engineers or officials. The system enables real-time tracking, ensuring that grievances are not only acknowledged, but also monitored until they are resolved.
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The centre leverages standardized procedures and structured follow-up mechanisms to improve the efficiency of public service delivery. Department officials receive clear, actionable information, and their response timelines are monitored. This strengthens institutional accountability and guarantees that citizens receive timely solutions to their drinking water needs.
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This call centre brings together multiple water-related agencies—including TWAD Board, DMA, DTP, and DRD—under one coordinated system. Instead of navigating different departments, the public can simply make one call, and the centre will route the complaint to the appropriate authority. This unified approach ensures quick redressal and reduces delays caused by inter-departmental communication gaps.
